Shipping & Returns

Shipping

For UK Customers

We use DPD tracked 2-3 working days at £4.99, or free on orders of £30 and above.

This service is a single attempt service. If the customer is not available on delivery. the parcel will be dropped off at the nearest pick up shop.

It is advised that you have the DPD app to enable you rearrange delivery or choose a safe place if you are not available. This can also be done via the email you receive from them.

Returns

Due to the perishable nature of the items that we sell, we do not accept returns. Please make sure that the items you buy are as required before making your order. The exception is lost or damaged items as below.
Please make sure you order the correct item you require. For genuine customer mistakes we will allow returns but the customer will be liable for fully tracked and insured return postage and maybe blacklisted from future purchases from us. 
Please email sales@andronovauk.com for details on how to process your return.

Refunds

A refund or replacement will be made if items arrive damaged or are lost in post.